“Personal data” is data that can be used to identify a natural person. Some examples of personal data that we may collect are:

a.) personal particulars (e.g. name, contact details, residential address, date of birth, identity card/passport details, and/or education details);
b.) specimen signature(s);
c.) financial details (e.g. income, expenses, and/or credit history);
d.) images and voice recordings of our conversations with you;
e.) employment details (e.g. occupation, directorships and other positions held, employment history, salary, and/or benefits);
f.) tax and insurance information;
g.) information about your risk profile, investments, investment objectives, knowledge and experience and/or business interests and assets;
h.) banking information (e.g. account numbers and banking transactions); and/or
i.) personal opinions made known to us (e.g. feedback or responses to surveys);

We may use your personal data for our core business purposes, such as:

a.) developing and providing banking facilities, products or services (whether made available by us or through us), including but not limited to:

• executing investments, banking, commercial or other transactions and clearing or reporting on these transactions;
• carrying out research, planning and statistical analysis; or
• analytics for the purposes of developing or improving our products, services, security, service quality, and advertising strategies;

b.) assessing and processing applications, instructions or requests from you or our customers;

c.) communicating with you, including providing you with updates on changes to products, services and banking facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and banking facilities and their terms and conditions; 

d.) managing our infrastructure and business operations and complying with internal policies and procedures;

e.) responding to queries or feedback; 

f.) addressing or investigating any complaints, claims or disputes; 

g.) verifying your identity for the purposes of providing banking facilities, products or services;

h.) conducting credit checks, screenings or due diligence checks as may be required under applicable law, regulation or directive;

i.) complying with all applicable laws, regulations, rules, directives, orders, instructions and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities; 

j.) monitoring products and services provided by or made available through us;

k.) complying with obligations and requirements imposed by us from time to time by any credit bureau or credit information sharing services of which we are a member or subscriber; 

l.) creating and maintaining credit and risk related models; 

m.) financial reporting, regulatory reporting, management reporting, risk management (including monitoring credit exposures), audit and record keeping purposes; 

n.) enabling any actual or proposed assignee or transferee, participant or sub-participant of Smart Agribiz’s rights or obligations to evaluate any proposed transaction;

o.) enforcing obligations owed to us; and/or

p.) seeking professional advice, including legal advice. We may also use personal data for purposes set out in the terms and conditions that govern our relationship with you or our customer.